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Frequently asked questions
Short answers about Tobetsa IT, our WhatsApp AI agents, prices and getting started.
About Tobetsa IT
What is Tobetsa IT?
Tobetsa IT (Pty) Ltd is a South African company, founded in 2021 and based in Centurion, Gauteng. Done-for-you WhatsApp sales agents for South African businesses. Every enquiry answered, qualified and given a clear next step. Built and managed by Refentse Gaonnwe in Centurion. We also build websites.
Who runs Tobetsa IT?
Refentse Gaonnwe, the founder, runs Tobetsa IT from Centurion. He is the director of Tobetsa IT (Pty) Ltd, a registered South African company (registration 2021/364317/07). Tobetsa IT is an Approved Meta Tech Provider for the WhatsApp Business Platform.
What is Thuso?
Thuso is Tobetsa IT's own WhatsApp agent, and a live example of what a client gets. Ask it anything about our WhatsApp agents and websites.
Where is Tobetsa IT based?
Centurion, Gauteng, South Africa. Tobetsa IT works with South African businesses. Business hours are Monday to Friday, 8:00 to 17:00.
Plans and prices
How much does a WhatsApp AI agent cost?
Starter is R999/month: 24/7 WhatsApp auto-replies, FAQ handling and business hours, lead capture on its own dedicated number. Growth is R1,799/month: full AI sales agent, lead qualification and booking, automated follow-ups. Pro is from R5,000/mo, priced to your setup: everything in Growth, custom integrations, priority support and monthly reports. There is no setup fee and no contract.
Is there a limit on how many replies the agent sends?
Starter includes 1,000 agent replies a month and Growth includes 2,000. No limit applies until we have warned you that your agent has used 80% of them. After that warning, at 100% your agent keeps answering conversations that are already open, new conversations get a polite hand-over message, and we alert you. Nothing is charged extra.
Is there a contract or a setup fee?
No. There is no setup fee. No contract. Cancel any time by emailing info@tobetsa.co.za: we stop your PayFast debit, and your agent keeps running until the end of the month you paid for.
How soon is my agent live?
Your agent goes live within 24 hours of connecting your number, and you get your money back if it is not live within 14 days of paying or you are not happy in your first 30 days live.
Getting started
How do I get started?
Choose Starter or Growth on the Get started page. To ask a question first, message Thuso on WhatsApp. Pro always starts with a short scoping call: ask Thuso for one.
What do I need to get started?
You will need a number for your agent that is not on WhatsApp yet (a spare one or a new prepaid SIM), and that number's phone nearby for an SMS code. Your current WhatsApp stays as it is. You will also be asked for your services and prices, your hours, the questions customers ask most and your street address: your agent answers your customers with them. The Get started page lists everything to have ready before you sign up.
Do I need a new number?
Your agent needs its own number that is not on WhatsApp yet: a spare one or a new prepaid SIM. Your current number and all your chats stay exactly as they are, and the new number becomes your line for new enquiries.
How can I see a demo first?
Message Thuso on WhatsApp with the words DEMO estate, DEMO dealer or DEMO medical. The keyword opens that demo directly.
How the agent works
What is a WhatsApp AI agent?
A WhatsApp AI agent is software that has real conversations with your customers on WhatsApp on your behalf. Unlike a fixed menu bot, it reads what each person actually wrote and replies in natural language. It can answer questions, qualify leads, book appointments and follow up, then hand the conversation to a human when it should.
Will it sound like a robot to my customers?
It mirrors how each customer writes and keeps its replies short, the way people do on WhatsApp. Anything it can't handle comes straight to you.
How will I know what my agent is doing?
You get a daily summary of your leads, plus an alert for every hot lead and booking on Growth and Pro, which can go to up to 5 WhatsApp numbers on Growth and 8 on Pro, yours included (up to 300 team alerts a month, then one daily summary).
What if it gets something wrong?
You tell us and we correct it the same day. Training the agent is part of the monthly fee, not an extra.
How is this different from a self-serve chatbot tool?
Self-serve tools give you a toolbox and leave the building to you. We build, train and manage your AI agent for you. You bring your business details and a number for your agent.
By industry
Do you build WhatsApp agents for estate agents?
Yes. On the Growth plan the agent answers property enquiries on WhatsApp at any hour, qualifies the lead and books the appointment, such as a viewing. It never gives property advice beyond what your agency supplied.
Do you build WhatsApp agents for medical and dental practices?
Yes, for administrative work only. On the Growth plan the agent answers common patient questions and books appointments on WhatsApp at any hour. It gives no clinical advice: anything clinical goes to your staff.
Do you build WhatsApp agents for car dealers?
Yes. On the Growth plan the agent answers vehicle enquiries on WhatsApp at any hour, qualifies the buyer and books the appointment, such as a test drive. You get an alert for every hot lead and booking.
Websites
Do you also build websites?
Yes. Fast, mobile-first websites for South African businesses, built by Refentse Gaonnwe in Centurion, from R2,500 once-off. Hosting and support is optional and monthly.
Last updated 11 November 2026